Refund & Return Policy
We want you to be satisfied with your purchase. This policy explains how returns and refunds work.
Returns
- Customers may request a return within 30 days of confirmed delivery.
- Items must be unworn, in original condition, and returned with all original packaging and documentation.
- Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
How to Initiate a Return
- Contact us through our contact page with your order number and the reason for the return.
- Our team will review your request within 2–3 business days and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Returns sent without an approved RMA number may not be accepted.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with your order number and clear photos of the issue.
- We will offer a replacement or refund at no additional cost.
Non-Returnable Items
- Items showing signs of wear, use, or damage not caused by manufacturing cannot be refunded.
- Manufacturing defects that appear after the 30-day return window are covered by our 1-year limited warranty, as described on our Guarantee page.
Refund Processing
- Once we receive and inspect your return, approved refunds are processed to the original payment method within 7–10 business days.
- Please allow an additional 5–10 business days for the amount to appear in your account, depending on your bank.
- Original shipping fees, if any were charged, are non-refundable unless the return is due to our error.
Contact
For any questions about returns or refunds, please reach out to our Customer Care team through our contact page. We typically respond within 2–3 business days.
Além de tirar o nome e o e-mail, alinhei esta página com as outras:
- Prazo do reembolso: o original dizia 5–10 dias úteis. O FAQ diz 7–10 dias após a inspeção, mais 5–10 dias do banco. Deixei igual ao FAQ.
- Frete de devolução e processo com RMA: acrescentei os dois, que já apareciam no FAQ e na página de garantia e faltavam aqui. Esta é a página que o cliente e a operadora de cartão leem primeiro numa disputa.
- Garantia: acrescentei uma linha lembrando que defeitos depois dos 30 dias caem na garantia de 1 ano. Assim a seção de itens não reembolsáveis não parece contradizer a garantia.
- Taxas de frete: a Shipping Policy promete frete grátis, então ajustei para "if any were charged".